Good location, staff very helpful in all departments. Our room on 5th floor was very large. Staff and food at breakfast were both good. Bathroom was clean and the bed linen also. Everything worked and towels nice and clean too.
Denise
November 2024
Surprised about how clean and tidy it was didn’t expect to be so nice very nice place grill and bar is lovely with a lovely sea view gym facility on floor 5 was a big enough room good music But it says it’s pet friendly only allowed dogs we have a baby kitten could not bring but bigs dogs are allowed little kitten eat sleep but hey hoe apart from that very nice hotel
Harvey
August 2024
I took the train and walked from Southend Central - about 10 minutes to reach the hotel. When I left I took the Southend Victoria, about a 15 minute walk. Front desk staff were friendly and efficient. I had a large room on the top floor overlooking the sea, pier, and amusement park. There was a kettle plus tea, coffee, and hot chocolate. Air conditioning worked fine, but at some point when it's on high fan after a set amount of time it auto goes to the low fan setting. Hotel is in a great location, very close to many cafes, shops, amusements, and seaside walks. Liked the lemon water, fruit, and candies available in the lobby.
Cheryl
Juli 2024
My room was very spacious with all the basic requirements for a short stay, the bed was reasonably comfortable & a few more pillows would have been suitable for a better night's sleep. The bathroom is very well designed & both the bath as well as the shower are spacious when used, thought a slip mat would be useful as a precaution. The t.v has a wide selection of choices, but would often be interrupted by signal disruption which would disturb viewing. I included breakfast during my stay & found the choice of dishes very commendable, the staff would be constantly trying to replenish dishes that are popular & would be asking quests if they required any specific requirements. On a few nights I had dinner, I found it very tasty & though the choices may seem limited it is suitable for long weekends, the staff where extremely friendly & would be glad to assist when required but did not intrude when you needed privacy.
David
Februar 2025
This was an alternative hotel to what we originally booked at short notice, and so glad the other hotel messed up (wns south end) as we Really loved this hotel, Tthe friendly welcoming at this hotel, and jokes aswell. Its nice to recieve a welcome from normal persons behind the reception desk. And not some snotty receptionist. We stayed in the superior room. And it was lovely. Very big indeed. Was clean, all the items we needed. Private Balcony was lovely overlooking the adventure island. This was not 5star. For the price we paid it meet all our needs and more and a lovely night was had. Literally on the door step of all the fun for arcades ect The superior rooms are the rooms to the side of the building shown in the picture. Will defiantly be booking again.
Laura
Februar 2025
The bedroom had everything you needed. Was very large with a lovely view right out over the pier. Breakfast was very good. Great choice. Staff were very friendly and helpful.
Nia
Dezember 2024
Breakfast was lovely, a great selection of items. Room was a good size with a sea view and a balcony, very close to everything you need including. Beach, restaurants, amusements, pier, fair, trainstation and town centre. Bed was comfortable, tea/coffee provided in room, bathroom was clean and had shampoo. Conditioner, bodywash and hand wash, towels etc. Iron/ironing board, hairdryer all included. Overall very happy with the hotel.
Norman
August 2024
I honestly don't understand the poor reviews about this hotel. My experience, double room with sea view and balcony. In the heart of the seafront. With the pier and Adventure Island that I could almost touch with my fingertips from my room. Two absolutely amazing reception employees. Customer service of 10, I asked if I could have a portable heater because apparently there was a problem with the heating and within 10 minutes an absolutely wonderful woman provided me with one. Clean bathroom and white towels. The bed was super comfortable,. Everything was fantastic, I will definitely be back. Thank you very much and again, special mention to the two women at reception. World class customer service!
Jose
Oktober 2024
Very very good lunch with lots of salads (a special event.). A good choice at Breakfast including decent bread, which is unusual. I loved the location overlooking the sea
Johnson
Februar 2025
Perfect location, nice, big, clean room with a great view over adventure island and the beach. Breakfast was nice and there was a good variety of options, cooked, cereal, fruit, baked goods ect. The staff were really friendly and in reception there are a few bits for the kids to play with, couldn't get out 2 off the ice-cream stall!!
Richard
Juni 2024